BOOKINGS

HOW THE SERVICE WORKS

  • Call or Text DEZZ

    When texting include your Name, Pick-up Address and Final Destination Address. Also advise if your vehicle is a manual transmission.

  • We Contact You

    Your trip is dispatched and the driver team will contact you with their ETA.

  • You Get Ready

    This is where you finish your drink, pay your tab, and get ready to leave when your DEZZ driverz arrive.

    This will ensure you do not incur any wait time after 5 mins. Wait time is calculated at $1.50 per minute after the first 5 mins. Please be considerate, your DEZZ driverz have taken the time to reach you and there may be other customers waiting.

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  • Drivers Arrive

    A DEZZ Driver Team will arrive at your pick-up point and will call you from a blocked number.

    (For the driver's safety, we want you to always call the dispatch line.) One driver will meet you at your vehicle and drive you and your vehicle safely home. The other driver follows in the chase car and tracks the kms using their odometer.

    You have the right to ensure that the chase vehicle trip odometer is at 0 kms at the pick-up point.

    If We are Unable To Reach You:

    Our dispatch team will text you to let you know your DEZZ Driver Team has arrived. If we cannot reach you after 3 attempts to call/text you with no success, we will be forced to move on to the next call and you will need to re-book.

    PLEASE NOTE: NO SHOWS will be required to pay a $50 NO SHOW FEE, if they wish to use the service again in the future.

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  • Pay Your Driver

    At the end of your trip, all that's left is to pay your driver.

    ALL MAJOR CREDIT CARDS, DEBIT , APPLEPAY AND CASH ARE ACCEPTED

Designated Driver Chestermere

Our rates are as follows:

Minimum charge $30

$27.00 Base  + $2.75 per km

Ex. 5km x 2.75 + 27 = $40.75

10km x 2.75 + 27 = $54.50

20km x 2.75 + 27 = $82.00

Additional charges may apply***

  • (Rates include GST, excludes gratuities and wait time charges. Wait time is calculated at $1.50 per min after the first 5 mins.)
  • Wait time also applies for stops enroute to destination (drive-thrus, convenience stores, liquor stores, etc.)

New policy

If you are a new customer to DEZZ dezignated driverz, we require a credit card on file to hold your booking. Nothing gets charged to the card unless, the drivers arrive and the customer cannot be located or has decided to leave without cancelling prior to their drivers' arrival. In this event, credit cards will be charged $50 for a cancellation/no show fee.

Cancellations

  • Should you cancel upon your DEZZ drivers arrival, a $50 cancellation fee applies.
  • Your drivers have taken the time to reach you, to provide you with this service and another customer may be waiting.
  • Please be considerate.
  • If you' ve changed your mind, it's okay, but please call or text to cancel before their arrival.

Serving across Calgary, Chestermere, Airdrie, Cochrane, Okotoks, Langdon, Strathmore, Bragg Creek, and the surrounding areas.