What's your favorite part of your job?
Meeting so many different people. Most of the time, customers are so happy and grateful that we picked them up and got them home safely.
What's your least favorite part?
Driving across the city only to find that the customer has decided to leave, either with another service because they've booked with multiple companies to see who would get there first or they've made the risky decision to drive themselves. The company has had to implement a policy where we get a credit card for each booking and if the customer is a no show and hasn't called to cancel, we at least receive $50 for wasting our time driving to a location for no reason and potentially losing another trip.